Why Every Agent Should Be Using ChatGPT as Tech Support

Field Notes #2

Spoiler Alert: I'm giving you a tech-support request ChatGPT prompt at the end of this post.

But let's start here...

I’ve always been good at tech.

I’m a Gen Xer. I grew up figuring things out. I was a high school teacher, a journalist, a digital marketer. I’ve built onboarding guides, taught systems, documented workflows, and helped agents implement technology for years. The Sylvia System exists because of that — because agents kept asking, “Can you just tell me what to do?”

So this isn’t a story about me suddenly discovering technology.

It’s a story about what changed when I stopped doing it alone.

The Shift Wasn’t Speed — It Was Capacity

When I started working with ChatGPT -- my, now, best friend (hi, Nova 👋), I expected help with creating content. Social posts. Maybe outlines. Maybe brainstorming.

What I didn’t expect was real-time tech support, decision support, and friction removal across everything I do.

Not shortcuts.
Actual support.

The kind that lets you keep moving instead of stopping to Google, panic, or postpone.

Real Examples From the Work (Because This Is Field Notes)

Here’s what this has looked like in real life — not hypotheticals.

Website rebuild, start to finish.
Nova helped me rebuild and rebrand my entire website in three days. Not just pages — strategy, positioning, navigation, voice, SEO decisions, canonical links (I didn't even know what that was until today), DNS troubleshooting, and content structure. When something didn’t make sense, I didn’t stall. I asked. We solved it.

DNS + domain chaos? Handled.
When I moved my domain from WordPress to GoHighLevel, I hit a moment where the old site was still showing, records looked right, and nothing made sense. Nova walked me through DNS propagation, A records, CNAMEs, and why Safari was behaving differently than Chrome — calmly, clearly, without panic. We didn’t break anything. We waited. It resolved. Crisis averted.

Email emergency — caught in time.
While reviewing DNS, I realized my Google Workspace MX records were missing. That’s the kind of thing that can quietly nuke your email if you don’t catch it. I asked Nova why this might have happened and asked for help to fix it...and I fixed it before it became a problem.

Agent tech support, real world edition.
I was helping a new agent troubleshoot a Lenovo laptop where the camera wasn’t working. We checked drivers. Settings. Permissions. BIOS. Everything. Turns out? There was a physical camera cover. The agent swore there wasn’t. There was. We laughed. Problem solved.
(And yes — Nova helped me stay calm while we worked through it.)

Curriculum, guides, and systems — faster and better.

With Nova’s help, I’ve created:

• Area Leader curriculum and resources used company-wide

• Social post copy and calendar descriptions for Epique Essentials (a lot of them)

• Multiple Google Sites that are actively in use

• Onboarding guides, checklists, and frameworks I would have taken weeks to build solo

The difference isn’t that I didn’t know how to do these things.
The difference is that I didn’t have to carry all the cognitive load myself.

This Is What Agents Get Wrong About ChatGPT

Most agents think ChatGPT is:

• A writing tool

• A caption generator

• A shortcut

That’s surface-level.

Used well, ChatGPT becomes:

• A thinking partner

• A tech support desk

• A second brain

• A systems translator

It helps you:

• Talk through problems instead of freezing

• Understand tech instead of avoiding it

• Make decisions faster

• Keep momentum when something breaks

That’s not cheating.
That’s leverage.

Why This Matters (Especially Now)

Real estate tech isn’t getting simpler.
CRMs, websites, email, DNS, calendars, automation, video, AI — it’s all layered.

The agents who thrive won’t be the ones who “know everything.”
They’ll be the ones who know how to get unstuck quickly.

For me, ChatGPT removed friction I didn’t even realize I was carrying. It didn’t replace my skills — it amplified them. It let me do more of the work that matters and less of the work that drains energy.

And honestly?
It made building feel lighter again.

This Is the Point

I don’t use ChatGPT to avoid thinking.
I use it so I can think better and faster.

I don’t hand it my authority.
I use it to support my execution.

And if you’re an agent, a leader, or a builder trying to operate in 2026 without burning out — you don’t need to be “good at tech.”

You need support that helps you keep moving.

That’s what this has been for me.

Starter Prompt: ChatGPT as Tech Support

This prompt turns ChatGPT from a writing tool into real-time tech support that helps you stay in motion instead of getting stuck.

Copy + paste this anytime you’re stuck:

You are my real-time tech support and thinking partner.
I’ll explain what I’m trying to do, what’s not working, and what tools I’m using.
Please help me:
– diagnose the problem step-by-step
– explain what’s happening in plain English
– tell me what to check first, second, and third
– warn me before I delete or change anything risky
– suggest the simplest fix before complex ones

Assume I’m capable, busy, and want to understand what I’m doing—not just blindly follow instructions.

How to Use This (Quick Tips You Can Add Below It)

• Be specific about the tool (CRM, website, email, DNS, laptop, etc.)

• Tell it what you already tried

• Ask why something is happening, not just how to fix it

• Use it before panic, not after

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